You are welcome to apply for the advertised position. Here are some of the details of the advertised position for your better understanding before you go.
We are looking for candidates who are flexible and passionate about learning and also to work with us in our dynamic and fast-expanding business.
Homestay Operation Executive
This role is responsible for providing superior client experiences and solutions to all guests to ensure their needs and expectations are met and exceeded, and that the reputation of the Company is enhanced before/during their stay. Key accountabilities include supervising all room cleanings, identifying maintenance issues to be done in a timely and accurate manner, and managing and resolving routine guest issues and complaints in a friendly and professional manner, ensuring guests are satisfied with resolutions provided.
Thus, you are required to work well with your Homestay Operation Manager and your teammates.
Primary Duties And ResponsibilitiesSupervise operations team to ensure smooth running of daily operations.
Identify maintenance issues quickly and report to maintenance.
Resolve daily staff performance issues and keep operations manager informed.
Arrange for daily duty roster.
Handle customer inquiries.
Experience and Educational RequirementsPreferred tertiary, diploma/degree education in hotel management, hospitality, or tourism.
Able to speak English & National Language. Knowledge of other languages is an added value.
Customer-oriented.
Pay great attention to detail and accuracy of work.
Reliable & has a sense of urgency.
Willing to learn, proactive.
Have own transport (FREE parking provided).
Ability to work with minimum supervision.
Knowledge in Microsoft Office is an added value.
No work experience is required as training will be provided.
Young adults and final year of internships who are interested to take up challenges may apply.
Personalities RequirementBe flexible, creative, and open to learning.
Work smart but not lazy.
Have passion and motivation to go beyond.
Be humble and always respect each other in the workplace.
We share ideas and thoughts because we emphasize teamwork.
Let's have a try and work together... cheers!!!
Company InformationRegistration No. 201903042466
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
Which of the following types of qualifications do you have?
Which of the following Microsoft Office products are you experienced with?
What's your expected monthly basic salary?
How many years' experience do you have as an Operations Executive?
Do you possess or have access to your own transportation?
Do you have customer service experience?
Which of the following languages are you fluent in?#J-18808-Ljbffr