Hostess

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality. 
As Hostess, we rely on you: 
Greeting Guests: Welcome guests warmly as they enter the bar area, ensuring they feel valued and comfortable. Seating Arrangements: Escort guests to their seats, considering their preferences and the availability of tables. Managing Reservations: Handle reservations and manage the waiting list during busy periods. Providing Menus: Present menus to guests and inform them about any specials or promotions. Answering Queries: Address any questions guests may have about the menu, drinks, or the hotel facilities. Coordinating with Staff: Communicate with waitstaff and bartenders to ensure smooth service and timely delivery of orders. Monitoring the Bar Area: Keep an eye on the bar area to ensure it remains clean and organized, and that guests are attended to promptly. Handling Complaints: Manage any guest complaints or issues with professionalism and ensure their satisfaction. Assisting with Events: Help in organizing and managing events or special occasions held in the bar area. Requirements:  Diploma in Tourism/ Hospitality/ Hotel Management or Minimum SPM level Education or relevant certificate.  Proficient in oral and written English and Malay.  Presentable and pleasant appearance.  Performing a similar position for at least 1 year. Customer Service Skills: Excellent interpersonal skills to interact with guests and ensure a positive experience. Organizational Skills: Ability to manage reservations, seating, and coordinate with other staff efficiently. Communication Skills: Clear and effective communication with guests and team members. Problem-Solving Skills: Ability to handle complaints and resolve issues promptly. Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays. Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.