Front Office & Guest Services (Hospitality & Tourism)
About the roleWe are seeking a dynamic and customer-focused Hotel Front Desk Officer to join our team at LU MA SUITES SDN BHD in the vibrant Kuala Lumpur City Centre. In this full-time role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience throughout their stay.
What you'll be doing
Warmly welcome and check-in/check-out guests, ensuring a smooth and efficient process
Respond to guest inquiries and requests in a timely and courteous manner
Effectively handle guest reservations, room assignments and billing
Provide information and recommendations about the hotel's facilities, services and the local area
Assist with luggage handling and concierge services as needed
Maintain accurate records and documentation related to guest interactions
Contribute to a positive and professional team environment
What we're looking for
At least 1 year of experience in a similar front desk or customer service role in the hospitality industry
Excellent communication and interpersonal skills with a friendly and welcoming demeanor
Strong problem-solving abilities and the flexibility to handle a variety of tasks
Proficiency in English and Bahasa Malaysia, with the ability to communicate effectively with guests
Familiarity with hotel front office systems and procedures
Ability to work in a fast-paced environment and maintain composure under pressure
What we offerAt LU MA SUITES SDN BHD, we are committed to providing our employees with a supportive and rewarding work environment. Along with a competitive salary, we offer a range of benefits including:• Comprehensive health insurance coverage
• Opportunities for professional development and career advancement
• Flexible working arrangements to maintain a healthy work-life balance
• Discounts on hotel stays
• Engaging social and team-building activities
About usLU MA SUITES SDN BHD is a leading short term rental operator in Malaysia, known for our commitment to exceptional guest experiences and fostering a positive work culture. With a strong presence in Kuala Lumpur, we pride ourselves on our modern facilities, diverse dining options and personalized service. Join our team and be part of our continued growth and success.
Apply now for this exciting opportunity to become our next Hotel Front Desk Officer!#J-18808-Ljbffr