Key Responsibilities:
Ensure maximum comfort of all guests in the hotel.
Efficient operation of the Housekeeping department at the least possible cost including payroll, overtime, departmental budget, and others.
Administration of staff and duty roster.
Supervision and training of staff, maintaining cleanliness, discipline, and smooth running of housekeeping operations.
Responsible for all housekeeping functions in guest rooms, public areas, and offices including corridors.
Establish standards of cleanliness for areas under control.
Training of all housekeeping staff.
Scheduling of housekeeping staff.
Providing courteous services and responding to guest questions, complaints, and requests.
Hiring and terminating housekeeping staff upon receiving General Manager approval.
Complying with and enforcing policies and practices of the hotel.
Maintain communication with front desk and other departments.
Responsible for guest linen inventories and assist with F&B linen inventories.
Supervise and arrange taking of physical inventories on a monthly basis.
Prepare annual Housekeeping and operation equipment budget in consultation with management.
Prepare annual uniform budget.
Maintain and oversee the linen/uniform room.
Coordinate with the plant/contractor in the maintenance of the indoor plant.
Meet with salesmen or outside consultants to keep informed of developments.
Maintain liaison with front office for good communication.
Control movement of all keys secured by the Housekeeping Department.
Maintain records of movement of Housekeeping items and work procedures.
Hold daily and monthly meetings with supervisors.
Determine training methods for the department and personnel training for new employees.
Conduct briefing/communication meetings with department staff.
Plan manpower distribution and requirements.
Prepare duty rosters for all staff.
Prepare staff attendance sheets.
Keep records on monthly inventory control.
Prepare monthly chemicals/equipment consumption reports.
Control monthly/weekly stock requisitions.
Check and inspect public areas.
Check VIP rooms.
Ensure staff welfare and courtesy to guests.
Inspect public areas to ensure cleanliness and orderliness.
Inspect at least 5 rooms daily to ensure cleanliness meets hotel standards.
Keep control of all lost and found items.
Maintain records of out-of-order rooms.
Investigate staff or guest complaints and take corrective measures.
Give special attention to VIP rooms before and after check-in periods.
Check staff daily attendance and movements.
Schedule special work on fumigation.
Perform any other duties assigned from time to time.
Application Questions:
What's your expected monthly basic salary?
How many years' experience do you have as a housekeeper?
Which of the following Microsoft Office products are you experienced with?
Are you available to work public holidays?
About Grand Hotels International:
Grand Hotels International has a range of quality hotels in prime locations throughout Malaysia, Singapore, Australia, New Zealand, and China.
Our properties are designed to meet the needs of business travelers, leisure groups, family trips, MICE organizations, and international tourists.
Each property features comfortable room settings, food and beverage outlets with signature dishes, and spacious meeting rooms for seminars and events.
Thank you for viewing our official website and we wish you "SELAMAT DATANG" to Hotel Grand Continental.#J-18808-Ljbffr