HR Operation –Data Management/ Data Ops Specialist
Function: Operations
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Inviting applications for the role of HROperation – Data Management (DM)/ Data Ops Specialist (DO).
This position reports to the Greater Asia Data Management/Data Ops Lead and the purpose of this position is to plan, organize, coordinate and manage the service delivery of the Data Management (DM) / DO team in ensuring a positive customer experience.
The position will utilize discretion latitude in decision-making and being a subject matter expert in HR managed policies in Greater Asia Data Management.
This position supports the Customer Interact Center (CIC) in developing and updating call scripts and by receiving and resolving tier 2 inquiries.
The position provides expertise and is a point of contact cross functionally with the applicable Center of Excellence.
Responsibilities
Serve as the subject matter expert for Data Management/Operation programs, policies and processes.
Administer new hire creations, terminations, data change and etc in workday system.
Manage Data Org/ security assignment, mass load, cancel, rescind, data correction in workday.
Identify and recommend methods to update, simplify and enhance processes, procedures and technologies.
Provide staff with technical support and guidance on core Data Management/Operation HR processes (respond to and resolve increasingly complex issues).
Act in a consultative and project management role to COE to define and implement program delivery.
Identify process and systems implications of, and solutions to, new or modified programs and policies.
Primary interface to Center of Excellence and Non-HR functional departments to appropriately escalate inquiries/concerns.
Lead or participate in continuous improvement initiatives to ensure services are effectively delivered.
Help CIC create/update call scripts and receive and address complex or escalated issues.
May develop and mentor staff, including undertaking performance reviews.
Launch case management with ownership from intake to transition, escalation, or closure.
Ensure on-the-job training occurs where appropriate.
Gather and analyze appropriate metrics, data and reports around compliance, performance, and data analytics (peer-level) to help initiate improvements.
Provide input into appropriate metrics and reports around compliance, performance, and data analytics.
Monitor case management and timely closure of tickets with Supervisors/ Team Leads to ensure quality customer service.
Flexible in taking on new responsibilities, contributing and open to new ideas and working collaboratively as a team to achieve common goals.
To perform other duties as assigned by the Data Management Lead as and when required.
Qualifications we seek in you!
Minimum Qualifications
Bachelor's Degree with a professional HR/Business Administration qualification or Diploma with equivalent working experience.
Previous experience and subject matter expertise in Data Management.
Preferred Qualifications/ Skills
Ability to pay close attention to details and use time effectively.
Excellent oral and written in Simplified Chinese skills with the ability to independently compose routine written communications.
Proficient in Data Management end to end HR processes.
Workday experience is strongly desirable.
Strong attention to detail and the ability to use that information to represent the service center to the CoE using influence and persuasion to ensure process considerations are accounted for in new or modified programs and policies.
Strong problem solving and analytical ability.#J-18808-Ljbffr