Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.
Let's create tomorrow together.
The HRSC Representative II is responsible for providing answers to employees by using excellent, in-depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the HR Service Center.
Responsibilities:
Serve as a first point-of-contact for current and former employees' questions on HR policies and/or processes
Maintain working knowledge of HR processes to answer customers' questions
Receive inbound calls from employees through HR Service Center phone line as well as emails through shared HR Service Center inbox
Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems
Alerts Senior HR Service Members when there is confusion or absence of information in the HRIS system to answer particular questions
Works closely with the payroll department and subject matter experts in HR to resolve employee problems
Follow through to ensure that each case is fully resolved
Utilizes the different HR systems such as ADP, Oracle Cloud, Degreed to answer employee questions
Documents all emails, calls, and walk-ups in real-time within the HR Service Center's case management software application
Pro-actively identify opportunities for processes, policies and procedures improvements and engage with Senior HR Service Members to drive the appropriate changes
Maintain employee records (both manually and electronically), acting as a 'system administrator' for the HR system. This will include ensuring accurate data is entered and maintained in the system, performing data audits and running regular and ad hoc reports in line with business requirements
Manage key HR processes, including starter and leaver processes and contractual amendments e.g. remuneration changes and prepare required documentation.
Assist HR team members and line managers in preparing offer letters, co-coordinating acceptances, tracking key activities and managing the onboarding process
Provide rewards administration support for some company benefits programs.
Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly)
Provide internal / external audit support, e.g. collection and preparation of supporting documents
Drive consistent content management across the HR Function on the various internal tools (e.g. zConnect, ZEN, sharepoint, etc.)
Performs all work in accordance with established HR Service Center standards.
Performs related work as assigned
Proficiency in other languages is an added advantage (Vietnamese, Japanese, etc)
Qualifications:
Requires a HS diploma or GED; Associate's degree a plus
Minimum 2 year of previous experience in an automated customer service environment. Call center and benefits experience preferred
Excellent verbal and written communication skills
Team player
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person
Ability to independently execute an action plan following documented policies and procedures
Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Ability to assess employee issues and apply the appropriate procedure, policy or define the appropriate escalation points
Ability to learn and navigate new software quickly
English compulsory and other languages a plus
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you ****** accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
