About us At PeopleQuest, we're not just an HR tech company; we're a team of innovators who believe in revolutionizing the way organizations manage their workforce. Our mission? To empower businesses with smart, efficient, and people-centric solutions.
Join PeopleQuest, where innovation meets opportunity! We're seeking an enthusiastic HR Solution Consultant to support our mission of revolutionizing workforce management. If you're a fresh graduate with a positive mindset, excellent communication skills, and a passion for helping customers, we want you! Enjoy attractive bonuses, performance allowances, and career growth opportunities in a dynamic, supportive environment. Conveniently located just a 15-minute walk from the Bandar Kinrara 5 LRT station, PeopleQuest is the perfect place to launch your career. ??
Qualifications & experience Possess a Diploma or Degree in any discipline. Fresh graduates are encourage to applyGood communication skills and able to speak, write English fairly wellHave a positive mindset and willing to learn.Customer oriented, independent, confident and highly motivated.Resourceful, initiative, and able to work independently as well as a team when required.Experience in conducting training or public speaking will be advantageous. Tasks & responsibilities Support customers' tickets including call, chat, and tickets on freshwork ticketing platformAdhere to support ticket SOP including writing a summary for resolved tickets, streamlining conversation thru Microsoft Teams and othersPrepare solution articles for clients referencePrepare training materials and conduct trainings to clientsPerform internal testing on released application and liase with tech team for resolution of application bugsPrepare daily timesheet, weekly work plan and tickets analysis report Benefits Bonus - We offer attractive bonus pay-outs to performing employeesAllowances - Performance and retention allowance. Employees from out of state are provided with rental allowance.Incentives - Ticket Incentive Programme for employees able to achieve the targeted resolved ticket count.Work Hours - Monday to Friday from 9am to 6pm inclusive of 1 hour lunch break from 12 to 2pm.Work Location - 15 minutes walk from LRT station at Bandar Kinrara 5Career Growth Opportunities - Encourage and promote to achieve career independence with minimum 5 years experience with us