Overview of Position
The HR Service Specialist will be responsible for working with the Regional Services Hubs, employees, and HR Systems to provide EMEA payroll input management, Success Factor Time, customer service, and operational support on an array of back-end HR related processes.
Key Responsibilities:Consolidate and prepare payroll input for payroll vendor processing.
Execute time management activities in Success Factor to ensure correct employee payments.
Ensure payroll input processing complies with established processes and controls.
Perform analytical reviews of payroll input transactions to identify errors and ensure compliance with HR/Payroll guidelines.
Prepare and submit payroll input related reports as per scheduled timelines.
Ensure timeliness and 100% accuracy in payroll input administration and processing.
Attend to queries related to payroll and time processing activities.
Provide second line support within the HR Service Center for HR customers seeking assistance on HR requests in the Payroll Input and Success Factor Time domain.
Provide guidance to HR Stakeholders on queries regarding Success Factor Time and Payroll Input processes.
Log and monitor requests and inquiries raised to HRSC and inform requesters of the status of requests.
Identify potential improvements in processes and work on enhancing the efficiency of service delivery.
Experience and Qualifications:Experience with handling EMEA payroll input processes.
Familiarity with the company's HR and Payroll policies and procedures for EMEA countries.
Understanding of the functional architecture of the Success Factor HR system to resolve basic and complex issues related to time data.
Experience in creating and executing test scripts to confirm system changes and escalate issues.
Experience in IT, Human Resources, Payroll and/or HR related service functions.
Meticulous and detail-oriented.
Advanced Microsoft Excel knowledge is an advantage.
Must exhibit strong security and confidentiality practices.
Excellent time management and work prioritization skills, with the ability to multi-task.
Strong communication skills in English and Mandarin, both verbally and in writing.
Adaptive problem-solving skills, applying new methods and concepts to the Service Center.
Strong process and procedure orientation with continuous improvement methods.
Strong analytical skills.
Customer-focused and comfortable working with a diverse group of people, able to work effectively within a team.#J-18808-Ljbffr