The Human Resources Manager of AnCasa Hotel Kuala Lumpur is responsible for leading the HR function, ensuring the implementation of HR strategies that align with the company's objectives. This role oversees talent acquisition, employee relations, performance management, training and development, compensation and benefits, and government compliance. The Human Resources Manager will be reporting to the Senior Vice President and work closely with the HR team to foster a positive work environment, drive employee engagement, and support the overall hotel operation.
SPECIFIC RESPONSIBILITIES: Ensure that all hotel staff performs duties in accordance with hotel policy.Supervises the recruitment of staff in accordance with department needs including the placing of advertisements, conducting interviews, reference checking, and drafting letters of appointment.Maintains current knowledge of market salary and wage scales and terms and conditions of employment.Develops and implements approved wage and salary policies to attract and retain suitably qualified and experienced staff.Coordinates the preparation of Position Descriptions and Qualifications for all hotel positions.Provides information to Department Heads regarding terms and conditions of staff employment including salary scales, benefits, and training.Supervises the preparation, implementation, and assessment of Service Standards for each department in consultation with Department Heads.Supervises the development and implementation of appropriate training programs for hotel staff.Co-ordinates the preparation of employee handbooks and manuals ensuring that all recruited employees receive a copy of the handbook.Directs the management of employee facilities including staff accommodation, staff bulletins, staff transport, and staff canteens.Implements a Human Resources database to record leave, training, salary, and benefits for hotel staff.Develops strategies and procedures to ensure that hotel staffing levels meet current and future needs.Represents the hotel in negotiations with labor unions and employer groups ensuring that hotel interests are protected.Ensures that labor laws and regulatory provisions are observed.Coordinates the participation of hotel staff in sports and community development projects to maintain a positive hotel image.Provides current information on tourist attractions, restaurants, entertainment facilities, and current events in the local area to Human Resources staff who can train staff to make recommendations to guests.Provides current information about hotel facilities, services, and special events to Human Resources staff who can train staff to make recommendations to guests about all hotel services.Identifies department training needs and approves training materials and programs.Conduct performance appraisals of all senior department staff and prepare guidelines and time frames for improvement.Participants in all staff and training meetings as required.Maintains and provides all hotel staff with current information on emergency procedures relating to fire, theft, accident, medical emergency, and other threats to hotel guest security.Ensures high standards of personal appearance and hygiene clean and pressed uniforms and name badges as described in the staff handbook for all hotel staff.Performs any other duties as requested by the Senior Vice President. QUALIFICATIONS
Bachelor's degree in human resources, Business Administration, or related field; or equivalent. Minimum of 7 years of experience in HR management within the hospitality industry, with at least 3 years in a senior leadership role.Strong knowledge of labor laws, employment regulations, and HR best practices.Excellent leadership, communication, and interpersonal skills.Strong analytical and problem-solving abilities.