I-Customer Service Executive (Shift)

**5 working days**:- **Office working hour**:- **Based in Wadi Hana, JB****Interested applicants can also send your updated resume and allow our Consultant to match you with our Clients.****Job Scope**:- Manage incoming and outgoing phone calls.- Handling client sales inquiries on social media platforms and webmail.- Handling client queries through all other forms of communication channel.- Actively follow up with prospective customers and persuade clients to sign up for our services.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Follow up with clients to garner feedback for service improvements.- Provide accurate, valid, and complete information.- Identify, assess customers' needs and render assistance to achieve satisfaction pertaining to their services with the company.- Keep records of necessary customer interactions and enter all information required into the company database and official whatsapp group chats.- Follow communication procedures, guidelines, and policies.- Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.**Requirements**:- Ability to communicate (verbal written) in BOTH English and Mandarin- Preferably specializing equivalent experience- Able to learn independently**Appreciate if you can include details below in the resume**:**Current Address / Location**:**Current salary**:**Reason of leaving**:**Expected salary**:**Notice period**:**Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd****JTK Number: JTKSM 1252****Salary**: RM3,100.00 - RM4,100.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Monday to Friday- Rotational shift