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Responsibilities:Provide end-to-end service in relation to secure work/residence authorization for corporate clients or direct consumers.
Manage client expectations and provide client's contractual agreement or Santa Fe KPIs' ensuring every service is billed as per approved pricing.
Monitor documents expiry dates and alert clients as appropriate.
Input all necessary information in CORE (or any other database used by the group to monitor and deliver Immigration services) and ensure data accuracy.
Ensure filing/archiving of every case as per ISO requirements.
Respond promptly and accurately to all communication and requests from applicants, Corporate Mobility/HR, internal clients and Government Authorities.
Ensure the service delivered is consistent with agreed Scope of Work (SOW) and alert Client and/or Manager should service require additional quote.
Develop and maintain solid relationships with Government/Immigration authorities and obtain updates related to specific cases or Policies if any changes.
Requirements:
Tertiary Qualification in relevant discipline.
Current registration as Immigration Consultant in locations where required by Legislation.
Must have at least 2 years' relevant immigration experience.
Superior English ability and fluency in local language depending on office location.
The attributes and behaviours required for Santa Fe Values of Quality, Efficiency, People, Safety, Respect and Ethics.
Candidates with relevant industry experience with more than5years of service will be considered for a senior role.
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Your application will include the following questions:
What's your expected monthly basic salary?
How many years' experience do you have as an Immigration Consultant?
Santa Fe is a leading relocation company operating throughout Asia, providing high quality relocation services to individual and corporate clients.
It was established in Hong Kong in 1980, based on an international household goods moving concept.
Quickly, Santa Fe became the largest company of its type in Hong Kong and in 1988 was acquired by the East Asiatic Company Limited.
This provided additional financial strength and development leading to offices in Singapore, Thailand and China.
At the end of 2000, Santa Fe acquired the Asian operations of Global Silverhawk, providing it with a solid presence in Japan, Indonesia, Malaysia and the Philippines.
Today, Santa Fe offers a full range of relocation services in 23 cities throughout Asia.
Each year, Santa Fe handles in excess of 10,000 relocations throughout the world and it is proud to be a major player in the global relocations industry.
Santa Fe strives to attract and retain the most suitable staff for providing its services.
It is a fact that staff morale is kept high at Santa Fe, while staff turnover is kept at a minimum.
Santa Fe is active in a variety of community events and charitable organisations to create goodwill, motivate staff, and improve the world in which we live.
The mission of Santa Fe is simple: 'To provide premium relocation services to corporations and families in a manner that minimises the negative impact on the environment.'
This will be achieved by strict attention to the principles of service quality, efficiency of our processes, and the development of our people.#J-18808-Ljbffr