Inbound Call Agent (1 Year Contract)

Add expected salary to your profile for insights.First point of contact for customer enquiries, complaints, requests, and feedback.Managing large amounts of inbound calls in a timely manner.Assisting customers with their enquiries and addressing issues regarding products and services.Providing support from start to finish to resolve customer inquiries or concerns.Ensuring customer satisfaction and that problems are solved.Requirements:Candidate must possess at least a Diploma or equivalent.Previous experience in a customer service role will be an added advantage.Strong phone and verbal communication skills along with active listening.Customer focus and adaptability to different personality types.Excellent attitude towards their work and empathy for the customers' needs.Comfortable with shift working hours.Contract employment.Able to join immediately.
Fresh graduates are welcome to apply.How do your skills match this job?
Sign in and update your profile to get insights.Your application will include the following questions:Which of the following types of qualifications do you have?Which of the following statements best describes your right to work in Malaysia?Have you worked in a call centre before?How many years' experience do you have as a Call Agent?How much notice are you required to give your current employer?What's your expected monthly basic salary?Do you have customer service experience?For more information about BSN, visit the website atwww.mybsn.com.my .#J-18808-Ljbffr