About the role As an Inbound Sales Executive at Satguru Travel & Tours, you will play a key role in our sales team, responsible for handling inbound sales enquiries and converting them into successful bookings. This full-time position is based in our Kuala Lumpur office, where you will have the opportunity to showcase your exceptional sales skills and contribute to the growth of our thriving travel business.
What you'll be doing Manage and respond to a high volume of inbound sales enquiries across various channels (phone, email, online chat)Provide exceptional customer service and travel expertise to understand customer needs and tailor bespoke travel solutionsEffectively convert sales leads into confirmed bookings by utilising persuasive sales techniquesMaintain detailed records of all customer interactions and sales activitiesCollaborate with the wider sales and operations teams to ensure seamless customer experiencesIdentify and capitalise on cross-sell and upsell opportunitiesContribute to the continuous improvement of sales processes and strategiesWhat we're looking for Proven track record of success in a sales or customer service role, preferably within the travel industryExcellent communication and interpersonal skills, with the ability to build rapport and influence customersStrong problem-solving and negotiation skills to handle customer queries and objectionsHighly organised and detail-oriented, with the ability to multitask and work under pressurePassion for travel and a deep understanding of travel products and destinationsProficiency in English, with additional language skills (e.g. Mandarin, Bahasa Malaysia) considered an assetWhat we offer Competitive salary and commission structureComprehensive training and ongoing development opportunitiesOpportunities for career progression within a rapidly growing travel companyGenerous employee discounts on travel packagesSupportive and collaborative team environmentFlexible working arrangements and a healthy work-life balanceAbout us Satguru Travel & Tours is a leading travel management company with a strong presence in Malaysia and across the Asia-Pacific region. With over 30 years of industry experience, we are dedicated to providing our clients with exceptional travel solutions and unparalleled customer service. Join our team and be a part of our exciting journey as we continue to redefine the travel industry.
Apply now to become our next Inbound Sales Executive and be part of the Satguru Travel & Tours team!