About the roleWe have an exciting opportunity for anIndoor Sales Consultantto join our dynamic team atUTOPIA HOLIDAY SDN.
BHD.This full-time role will be based inKuala Lumpur .
As an Indoor Sales Consultant, you will play a crucial part in achieving the company's sales goals and delivering an exceptional customer experience.What you'll be doing
Engaging with potential customers through inbound and outbound sales calls to identify their travel needs and requirements
Providing personalised travel solutions and recommendations to customers
Closing sales by converting customer enquiries into bookings and securing repeat business
Maintaining detailed records of all customer interactions and sales activities
Collaborating with the wider sales team to share best practices and support each other in achieving targets
Continuously expanding your knowledge of travel products, destinations and industry trendsWhat we're looking for
Proven experience in a sales or customer service role, preferably within the travel industry
Excellent communication and interpersonal skills, with the ability to build rapport and connect with customers
Strong problem-solving and negotiation skills to effectively handle customer queries and objections
Passion for the travel industry and a commitment to providing exceptional customer service
Ability to work well in a team and contribute to the achievement of shared goals
Proficiency in using sales and customer relationship management (CRM) softwareWhat we offer
Competitive salary and commission structure
Comprehensive training and ongoing professional development opportunities
Opportunity to travel and experience the destinations we offer
Supportive and collaborative work environment
Attractive employee benefits, including health insurance and wellness initiativesAbout usUTOPIA HOLIDAY SDN.
BHD.
is a leading travel agency specializing in tailored holiday packages and experiences.
With a strong presence in the Malaysian market, we are known for our exceptional customer service, diverse travel offerings and commitment to sustainability.
Join our team and be a part of our exciting journey as we continue to grow and innovate in the travel industry.Apply now
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