Infrastructure Engineer Lead Analyst
We are looking for an experienced and motivated senior infrastructure engineer with strong Infrastructure Engineering experience who will be responsible for maintaining and supporting On-Premises platforms as well as Cloud Platforms, overseeing and ensuring that computing systems and equipment are operating effectively and efficiently. The availability, integrity, security and performance of our infrastructure will be your main motivation. The candidate should be detail-oriented, proficient with technologies and hardware. His/her responsibilities include upgrading and improving operating environments, creating repair strategies, and providing technical support and training for users.
To be successful in this position you will demonstrate a detailed knowledge of the industry's best practices and evidence a professional track record of effective technical management, information analysis, and a thorough understanding of computer hardware and software systems. You have good communication and collaboration skills, and excellent problem-solving skills.
Responsibilities:
Liaise with managed hosting services to deliver first class services and vendor support
Managing core operating systems and virtualization platforms including upgrades, configuration and patching
Installing and configuring hardware and software components to ensure usability and security. Coordinating technology installations, upgrades, and maintenance
Testing, troubleshooting, and modifying information systems so that they operate effectively
Administrator, build, and upgrade core business infrastructure including computing, storage, and disaster recovery systems
Provide high level expertise in OS support more specifically Windows and Red Hat Linux.
Installing, maintaining and monitoring operating environments
Provide 3rd level support. Troubleshoot infrastructure issues
Provide technical expertise in the diagnosis and resolution of an issue
Performing high level systems administration of on-prem and cloud infrastructure
Ensure delivered solutions are handed off operationally with appropriate documentation (e.g. best practices, design documents, run books) required
Manage incidents and requests across several disciplines (including, but not limited to) – Windows and Linux servers hosted on vSphere/ESXi and Dell Hyperconverged Compute/Storage
Proactively monitor and resolve infrastructure service issues prior to escalation
Documenting all reported malfunctions and actions taken in response
Monitoring daily operations, including server hardware, software, and operating systems
Generating performance reports for operating systems.
Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
Evaluating technology risks in order to develop a documented remediation action plan
Remaining up to date with advances in technology and industry best practices.
Participate in change activity that may be scheduled out of hours
Support our On-Call rota
Required skills:
VMware vSphere 7 to 8 (Installation, configuration, management, patching)
Network Configuration (Cisco IOS, Nx-OS, vDS)
Windows Server 2016-2025
Automation experience (PowerShell, PowerCLI, Ansible Platform, Bash, Python)
Enterprise Compute and Storage Platforms (Dell EMC Hyperconverged Platforms, Dell VMAX, Isilon, NetApp)
Proven experience with SCCM or other patching tools
Change and incident management processes
Ability to think through problems and visualize solutions
Excellent analytical and problem-solving skills
Proven experience supporting Cloud Platforms.
Beneficial:
Red Hat Linux 7/8/9
Cisco UCS
Hyper Converged Platforms
Cohesity (Backup, NAS, Helios)
NetApp ONTAP
CCA-N/ITIL/VCP/VCAP Certifications
CCNA Certifications
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.#J-18808-Ljbffr