Job no:523474
Brand:FCM
Work type:Full time
Location:Kuala Lumpur, Malaysia
Categories:Business Development
FCM is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.
About The Opportunity
The primary goal of the Inside Account Manager is to retain existing accounts and grow revenue within those accounts. This involves identifying opportunities for upselling or cross-selling additional products or services that align with the client's needs. IAM often provides ongoing support to clients, addressing any issues or concerns they may have, and ensuring timely resolution.
Client success:Serve as the main point of contact for client concerns and needs, delivering resolutions professionally and consistently supporting all efforts to enhance the customer experience with FCM.
Retention and growth:Identify opportunities for upselling or cross-selling additional products or services that align with the client's needs.
Data analysis and reporting:Create/conduct periodic reports and reviews of the client's travel program to ensure program objectives are met.
Communication:Maintain regular and clear communication with clients to understand their needs and provide updates on products or services.
Account management support:Support key and regional teams with reporting, customer requests, and project support.
We'd love to hear from you if you have...
Bachelor's degree in business administration, marketing, sales, or a related field is preferred.
Previous experience in sales, account management, customer service, or a related field is ideal.
Proficient with Microsoft tools - Word, Excel & PowerPoint and comfortable with technology for reporting and CRM.
Are you ready to elevate your career in travel management? Apply with FCM today!
FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success!#J-18808-Ljbffr