Inside Sales Representative - (Mandarin & Cantonese Speaker)

Responsibility: 
• Analyse and identify customer's needs and match against IT products.
• Sell IT products to customers via inbound channels i.e Calls, Chats, Emails etc and Follow-up.
• Able to write and explain recommended product solution, up-sell and cross-sell in a Tele, Chat and 
Email environment.
• Communicate professionally with customers regarding current promotions and product upgrades and 
new product launches.
• Building and maintaining sales pipelines followed by accurate forecasting and sales revenue closures.
• Daily Sales Pipeline and Activity to be updated in CRM and maintained.
• Follow up with customers to solicit further sales, respond to sales enquiries.
• Maintain professional customer services via verbal and in written communication.
• Adhere to sales process, pipeline management, ethics and compliance.
• Achieve Sales Quota across products lines.
• Team-Player, Flexible and able to work on Shift-Rotation.
 
Requirements: 
1. Minimum 1 (one) year of inbound/ inside/ tele sales experience or sales via e-commerce 
platforms.
2. Desire to meet and exceed sales performance goals
3. Able to work weekends, PH and rotating shifts 
4. Working knowledge of Microsoft Office Suite and CRM tools.
5. Able to type at least 35 WPM with proper spelling and grammar 
6. Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of 
urgency and commitment to excellence 
7. Strong verbal and written skills in Mandarin & Cantonese with commercial sense, problem solving 
and negotiation skills.
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