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Our company specializes in converting spoken and written content from one language to another.
We provide services such as document translation, live interpretation for meetings and events, localization for businesses, and cultural consulting.
We also ensure accurate communication across languages, helping clients effectively connect with diverse audiences in global markets.
The Role
You will be responsible for:
Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
Working closely with internal stakeholders to solve client issues.
Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
Developing account plans to enhance service delivery.
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Ideal Profile
You have at least 1 year experience within a Client Services or Customer Service role, ideally within the IT Services, Telecommunications and Social Platforms industry.
You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
You possess excellent interpersonal as well as written and verbal communication skills.
You have working knowledge of communication, interpretation, English language proficiency and are disciplined.
You are a self-starter and demonstrate a high level of resilience.
You are adaptable and thrive in changing environments.
You are a strong networker and relationship builder.
What's on Offer?
Opportunity to make a positive impact.
Opportunity within a company with a solid track record of performance.
Flexible working options.#J-18808-Ljbffr