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ResponsibilitiesProvide first-level support to users on the IT application assigned related requests and inquiries.
Coordinate, diagnose, troubleshoot, and rectify incoming system issues.
Develop, maintain, test, conduct user training, and improve the applications.
Follow up and communicate effectively with relevant parties to ensure the project is delivered on time.
Create application and business processes documentation.
Ensure all mandatory project/change request documents are properly tested, signed off, and documented.
Handle ad-hoc tasks assigned from time to time by superior.
Job RequirementsCandidate must possess at least a Diploma, Bachelor's Degree in Computer Science/Information Technology or equivalent.
Minimum 1 year working experience in an IT application support environment will be an added advantage.
Fresh graduate/Entry level candidates are encouraged.
Knowledge in MSSQL/HTML/CSS/.Net is an added advantage.
Good analytical and problem-solving skills, good communication skills, detail-oriented, possess initiative, and ability to work independently with minimum supervision.
Spoken Language:Malay, English
Company OverviewmyNEWS Holding Berhad currently has over 400 retail stores in Malaysia.
We are the market leader in press and convenience retailing, specializing in convenience items such as tobacco, reload services, beverages, snacks, confectioneries, and printed media.
Our outlets are located at easily accessible locations in popular shopping malls, hypermarkets, hospitals, office complexes, hotels, and transportation hubs.
Since its inception in 1997, we continuously strive to offer quality products and services.
We constantly evolve our stores and offerings for an easy and efficient shopping experience.
We operate under brands such as myNEWS.com, newsplus, MAGBIT, THE FRONT PAGE, as well as WHSmith, which is operated under our equal joint venture with WHSmith Travel, one of UK's leading retailers.
We are also involved in the operation of WHSmith news and book retailing stores in airports throughout Malaysia and run a food and beverage outlet named Bison Café.
In addition, we have a food processing center producing fresh food products sold in our outlets.
In view of our rapid growth and aggressive expansion plans, we are looking for energetic, enthusiastic, and service-oriented individuals to join us.#J-18808-Ljbffr