Axiom Technologiesis an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do atwww.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and ExperienceProvide first-line support to Internal Customers for service desk issues, including without limitation, fulfilling hardware and software support requests via phone, chat, email, or online tickets.
Work to resolve Internal Customer service desk issues by providing necessary services, troubleshooting, fixes, workarounds, training, and advice.
Escalate more complex Service desk issues to the relevant Siemens IT team/technician within prescribed time limits.
Manage Service desk requests from receipt of the support request through fulfillment/problem resolution, or escalation.
Log all Internal Customer interactions in the ticket system.
Document incident resolutions and knowledge for reuse by Internal Customers and IT support personnel.
Comply with all of IT Service Management processes and best practices.
Participate as requested in appropriate IT releases by testing the usability of such releases from an Internal Customer's perspective.
Drive continuous improvement in IT request and support processes.
Work on additional projects as requested and pre-approved by the team lead or manager.
Be flexible to work any shift or overtime as requested.
Familiar with fire suppression systems and water detection.
Skills and Abilities Required:Strong Verbal and Written communication skills
Strong troubleshooting skills
Strong and fast Key-boarding skills
Should have a strong understanding of basic computer hardware, software, and networking systems, and be able to explain them in a clear, concise manner.
Strong analytical and problem-solving capabilities
Education and Experience Requirement:Strong Working knowledge of current Microsoft based operating systems
Previous Help Desk/Service Desk experience preferred
Knowledge, training or experience with Unix or Mac desirable
Knowledge of emerging tools, techniques, and technologies
Experience or training with using and troubleshooting Microsoft Office and Office 365 with emphasis on Teams, Outlook, MS Word, MS Excel, and MS PowerPoint
Knowledge of Antivirus software, PKI, data security, and data encryption desirable
Experience or training with set-up and troubleshooting of remote connectivity
Basic understanding of PC hardware set-up and configuration, MCP, CompTIA, A+ and/or network+ certification would be desirable
Microsoft SharePoint knowledge – desirable
Previous Service Desk or Network operations experience preferred
Working basic knowledge of Networks and troubleshooting network connection issues.
Account management, Active Directory knowledge (add, change) – preferred
Basic knowledge of:
Active Directory
Exchange
Apple OS
SCCM
Experience in a similar role2-4 years of relevant experience
What next?If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume ******#J-18808-Ljbffr