Responsibilities:Onboard new customers and establishNephroflowsystems locally and across regional countries.
Travel within the region for activities such as installations, sales support, project implementation, discussions, site inspections, training, and troubleshooting.
Conduct an initial FIT/GAP analysis and collaborate with the product management team to identify suitable solutions.
Coordinate server installations with hospital IT teams and provide necessary information.
Maintain regular communication with hospital IT department personnel.
Oversee the activation and testing of system integrations, providing technical support to ensure smooth implementation during the project's initial stages (POC).
Install systems with the required hardware and software configurations.
Integrate systems with weight scales and provide necessary hardware/software solutions.
Manage integrations as per user requirements with external departments.
Gain a thorough understanding of the application and provide training to users.
Conduct training sessions for key users and implement and validate workflows.
Provide support and guidance before and during the system's go-live phase.
Offer aftercare support during the initial weeks following the go-live phase.
Maintain the system both onsite and remotely after installation.
Troubleshoot and resolve system issues, including user errors, network problems, missing data, or issues with data transfer.
Provide training for internal staff in respective countries.
Requirements:Minimum of 2 years of experience in a related field.
Strong problem-solving and communication skills, particularly in project management and job scheduling.
Excellent time management, punctuality, and ability to work independently with minimal supervision.
Ability to collaborate effectively as part of a team.
Willingness to be on standby and provide support during off-hours or weekends.
This is a regional role requiring travel to subsidiaries as needed.#J-18808-Ljbffr