DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
People are the heart of our business.
We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues.
Main responsibilities:
Provide high-quality, onsite technical and troubleshooting services within the required SLA time frame.
Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops, laptops, workstations, mobile devices, tablets, meeting room equipment, printers, etc.
Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications.
IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices and software.
Enhanced support for VIP users.
Coordinate with infrastructure teams to resolve issues with network, servers, or other infrastructure devices or services that impact the normal work of end users.
Support hardware and software changes (e.g., hardware device change/refresh, system upgrade/migration, patch update, etc.)
for end users.
Asset management support for end user devices by following defined processes.
Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices, etc.
Onsite support for events such as trade shows or special meetings.
Regular checks for IT Room devices and Meeting Room equipment when required.
Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting.
Skills required:
3 to 5 years of deskside support experience (MNC support experience and VIP support experience preferred).
Experience in using ServiceNow is preferred.
Good deskside support technical skills and basic infrastructure knowledge.
Good communication and coordination skills.
Fluent English in both writing and speaking.
Have a good sense of service mindset.
Have a good capacity of adaptability.
Willing to work overtime when required.
How to apply: If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, then please press the "Apply Now" button to submit your resume.
We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life.
We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge.#J-18808-Ljbffr