It Helpdesk Level 2 (Zoom/Any Video Conference Platforms, Japanese Speaking)

Details of the offer

IT Helpdesk Level 2 (Zoom/Any Video Conference Platforms, Japanese Speaking)Add expected salary to your profile for insights.
Manage operations for the Zoom platform, including incident and change management.
Understand the Digital Workplace, focusing on voice, video, conferencing services and other collaboration services.
Apply ITIL framework principles in service delivery.
Analyze data and use MS Office to prepare proposals, financial business cases and data analysis.
Collaborate with teams to support Zoom-related technical needs.
Administer Zoom, handling user provisioning and permissions.
Implement security best practices for data protection including encryption, authentication, and access controls.
Stay informed about Zoom updates and assess their relevance to the business.
Train employees and clients on Zoom features.
Analyze usage data to identify trends and improvements.
Work with IT team to integrate Zoom with other communication tools and systems.
Monitor and troubleshoot platform issues.
Requirements:
Ability to communicate inJapanese & Englishwritten, read and spoken.
Diploma/Bachelor's Degree in Information Technology/related field OR equivalent experience.
6-10 years of industry experience.
Experience in any communication and collaboration services/platforms, preferably with Zoom, Webex, Box products, MSTeams OR Google Meet.
Experience withTier 2Global Infrastructure Services Providers.
Background in infrastructure operations or delivery is a plus.
Detailed understanding of ITIL framework.
Good Analytical skills – well versed with MS Office (Word, Excel, PowerPoint).
Looking for immediate hiring.#J-18808-Ljbffr


Nominal Salary: To be agreed

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