Lead the way in building and maintaining a robust IT infrastructure for SalesWorks!
As our IT Infrastructure Manager, you'll play a pivotal role in strategising, designing, and implementing cutting-edge technology solutions.
You'll ensure the smooth operation of our IT systems, network, and contact centre for optimal company performance.
About the RoleAs our IT Infrastructure Manager, you'll play a pivotal role in strategising, designing, and implementing cutting-edge technology solutions.
You'll ensure the smooth operation of our IT systems, network, and contact centre for optimal company performance.
Core ResponsibilitiesDevelop and implement a comprehensive IT infrastructure roadmap, aligning technology strategies with overall business goals.
Oversee the management and growth of our IT infrastructure, ensuring efficiency, cost-effectiveness, and security.
Manage network and server operations, including monitoring access, routine maintenance, backups, and upgrades.
Collaborate with business users and vendors to understand contact center needs, design solutions, and oversee implementation and support.
Source, evaluate, and recommend feasible telecommunication solutions, managing implementation and ongoing support.
Review and advise on hardware, software, and automation service purchases, negotiating contracts and ensuring compliance.
Provide regular status updates to management on IT infrastructure initiatives and procedures.
Foster a collaborative environment, mentoring and developing your IT team for career progression.
Champion process improvement by implementing new and efficient procedures within the IT department.
What We Are Looking For In A CandidateA bachelor's degree in Computer Science, Information Technology, or a related field.
A minimum of eight (8) years of experience in IT network, server, telephony operations, and security, with strong knowledge of technical architecture.
At least five (5) years of progressive experience in IT infrastructure management, including telecommunications.
Experience with PABX, ACD, IVR, Dialers, Voice Loggers, and Quality Monitoring systems is a plus.
Proven project management skills from planning through implementation.
Excellent problem-solving, decision-making, communication, and interpersonal skills.
Strong analytical and negotiation skills, with a proactive, organised, and resourceful work style.
Familiarity with Payment Card Industry (PCI) standards is a plus.
What We OfferRemote work setup: 3 days remote, 2 days in the office
What's Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker
Annual Leave accrued yearly*
Birthday Leave allocation
Health Insurance
Dental & Optical Benefits
Open, Inclusive, and Collaborative Working Environment
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