About the RoleIn line with Division objectives and under instructions/guidance of a technical lead or manager, to provide technical support/administration of moderately complex systems/databases/applications for internal or external customers ensuring high reliability and integration with other projects.
What to expect?Required to work on 24/7 rotational basis shifts.Perform monitoring and first line recovery which includes Infrastructure, Application, URL, Database, Network services.
React to alerts received on various monitoring tools, escalate incidents according to Swift escalation procedures.
Document adequately incidents in ticketing system and follow-up until closure.With Data Center administration/management background.
May include CCTV monitoring, alarm handling, H/W installation, cabling and liaise with vendors on maintenance activities.Basic knowledge in identity and access management and execute audit control activities.Resolve problem management issues regarding system/operations by identifying corrective measures/improvements.
This may include installations, set-ups, error messages, online transactions, system/application status, and operational procedures in accordance with the service level agreement.Interact with network services, software systems engineering, and/or applications development in order to restore availability of services and/or identify root cause of problems.Ensure user satisfaction by providing preventive maintenance, troubleshooting, and problem resolution services.May participate in the planning and implementation of system/network projects/enhancements, ensuring adherence to documented processes and procedures and risk mitigation efforts.May automate administrative tasks to improve the monitoring of applications ensuring effectiveness in line with customer needs and departmental policies.May participate and organize environment testing and installations/upgrades.
Maintain records of deployment and identify problems.Manage and coordinate the problem and change management processes including coordination of the teams products/projects such as schedules, release planning, and release management costs and the coordination of the change management process flow.Validate newly created cases and change requests for accuracy and completeness and forward to appropriate person(s) depending on the product.Review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures, or tools.Acquire, develop and maintain technical and product knowledge in pursuance of the above objectives.Periodically work on documentation.
Review and identify preventive measures/improvements to processes, procedures, knowledge base, or tools and implement these as required.What will make you successful?Bachelor degree in IT, Computer Science, Software Engineering or equivalent.3 - 4 years of experience in a similar position (IT Operations, IT Infrastructure) in the same area.Knowledge in these monitoring tools are assets: OASIS, Network Node Manager (NNMi), SCOM, SPLUNK, Watchdog.Knowledge in ticketing and collaboration tools, ServiceNow, Salesforce, Jira and Confluence.Basic knowledge in any of these: Networking, SAP, Active Directory, Powershell scripting, SQL, UNIX, Linux, VMware, MS Excel Macro, NetBackup, Oracle (or other DB platform), SharePoint, OASIS, Kibana.Knowledge and understanding of DevOps and SRE are considered as an asset: Data visualization, Machine Learning, Anomaly detection, Query language, Python 3, CI/CD, Testing Automation, Scripting languages including Bash.ITIL certification would be a plus point.Detail oriented in the execution of procedures.Strong communication skills to operate in a multi-cultural and multi-regional team.Good team player, who shares problems and solutions, and proactively offers to help others.Good business relationship skills, ability to build professional partnerships with end users and with other team members.Strong focus on operational excellence and on continuous improvement.Interested in developing self by learning brand new technologies and/or deepening understanding of them.What we offerWe put you in control of your career.
We give you a competitive package.
We help you perform at your best.
We help you make a difference.
We give you the freedom to be yourself.
We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world.
An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.#J-18808-Ljbffr