It Server Support (Mandarin)

Manage the delivery of server orders and provide after-sales maintenance to customers.
Diagnosing and resolving various hardware, software, server, and network issues.Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
Adhere to strict work handover protocols and provide consistent and accurate information.Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.Maintain the company's private cloud to ensure its secure and smooth operation.Responsible for the acceptance, analysis, handling, and tracking of business system failures.