Help Desk & IT Support (Information & Communication Technology)
Full time
Identifies and procures the hardware and software needed to satisfy user requirements.
Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users' premises.
Provides technical support to users for voice and phone systems, including Net phone systems and virtual voicemail systems.
Loads appropriate software packages such as operating systems, networking components and office applications.
Provides network and server administration and oversight, including monitoring security and backup protocols.
Assists in the customization and adaptation of existing programs to meet users' requirements.
Provides telephone, in-person and online support to end-users.
Coordinates activities with network services and information systems groups.
Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
Refers major hardware problems to service personnel for correction.
Connects user to networks and provides initial training in facilities and applications.
Administers email and anti-virus systems.
Coordinates with vendors for needed technology-related services such as printer/copier maintenance.
Assists in research and procurement of computer accessories and supplies.
Monitors security certificates and company compliance of requirements.
Offers technical support to company staff and troubleshoots computer problems.
Anticipates and reports the cost of replacing or updating computer items.
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Manufacturing, Transport & Logistics - 51-100 employees.
SRS, an established LV Switchboard Manufacturing, M&E Service & Maintenance and Electrical System Integrator company based in Puchong, is looking for highly motivated and dynamic individuals to join us for the following positions in line with our expansion.
Our company has partnership with Schneider Electric Malaysia for BlokSet Product.#J-18808-Ljbffr