-Oversee the company's technical team and spearhead Digital Signage, AV System and LED projects.
-Ensure timely resolution of technical issues within agreed service level agreements (SLAs).
-Implement and administer server hardware and software.
-Conduct performance evaluations and identify root cause to present optimized solution and implement preventive measures.
-Provide regular updates and reports on IT department activities and project status.
-Efficiently manage workflow and schedule of IT support team.
-Providing training and support to IT staff and end-users.
-Engage with clients to cater to system needs and implement technical solutions.
-Ensuring compliance with relevant laws, regulations and best practices in IT support and cybersecurity.
-Preparing and managing the budget for IT support department, including forecasting and cost control.
-Work alongside cross-functional teams to deliver projects.
-Staying current with technology trends and advancements to recommend upgrades and new systems to improve organizational efficiency.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-kreateevee-sdn-bhd-job-it-support-manager)
; Requirements:-
-In-depth understanding of programming, computer science and digital security.
-Candidate must possess at least a Bachelor's Degree in Computer Science, Information Technology, or Engineering.
-Good command of language (written and spoken) in English and BM. Mandarin and/or Cantonese would be an added advantage.
-Preferably with 2-3 years of working experience in related field, however fresh grads are welcome to apply.
-Proficient in MS Office, computer hardware and software systems.
-Must be willing to travel outstation.
-Possess strong problem solving, critical thinking and decision-making skills with good customer service and interpersonal qualities.
-Equipped with analytical, communication and conflict resolution skills with proactive engagement and situational awareness.