Help Desk & IT Support (Information & Communication Technology)
Full time
We're adventure seekers. Smile givers. Impact makers.
We're TUI, a leading global travel and leisure experience company counting 1200 travel agencies, five airlines with around 130 planes, over 400 hotels, 16 cruise liners, various digital platforms for leisure activities, and most importantly over 60,000 brilliant colleagues worldwide. Our passion is making holiday dreams come true for our 21 million customers.
TUI - Airline Holidays, based in Kuala Lumpur / Bangsar, is a fully-owned subsidiary of TUI Group providing end-to-end holiday package solutions for some of the world's best airlines. Offering holiday packages, event tickets, hotels, tours and more globally under the airline brand, we are continuously growing our airline partners and offerings for our customers.
IT Support Specialist
Job Summary:
The IT Support Specialist will play a dual role in supporting daily IT operations and maintaining the functionality of office devices. The role involves managing company assets, troubleshooting application and hardware issues, and ensuring office equipment works effectively.
Key Responsibilities:
L1 Helpdesk Support and Troubleshooting:Act as the first point of contact for IT support requests, addressing issues related to company tools and applications.
Handle access requests and manage user accounts (e.g., onboarding, offboarding, permission updates).
Troubleshoot and resolve common technical issues related to software, hardware, and network connectivity.
Escalate complex issues to higher-level IT support or relevant teams when necessary.Asset Management:Maintain an inventory of company devices such as laptops, desktops, and peripherals.
Track the issuance, return, and status of devices for employees.
Ensure timely updates and patching of company hardware and software.
Coordinate repairs or replacements of damaged or outdated devices.Office Device Maintenance:Ensure common office devices such as projectors, TV screens, and video conferencing systems are functional and up-to-date.
Perform routine checks and preventative maintenance on office equipment.
Assist with the setup and configuration of hardware for meetings, presentations, and events.Documentation and Reporting:Maintain accurate records of support requests, device inventory, and troubleshooting procedures.
Provide regular reports on asset management and recurring issues to identify areas for improvement.Qualifications:
Technical Skills:
Basic understanding of IT systems, hardware, and software troubleshooting.
Familiarity with helpdesk ticketing systems and tools.
Knowledge of user account management in platforms like Active Directory, Google Workspace, or similar.
Ability to support common office devices and AV equipment such as projectors, TV screens, and video conferencing tools.
Basic networking knowledge (e.g., Wi-Fi troubleshooting, connectivity issues).
Experience:
3–4 years of experience in IT support, helpdesk, or a similar role.
Experience with asset management and inventory tracking is a plus.
Education:
Diploma or degree in IT, Computer Science, or a related field.
Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a bonus.
Soft Skills:
Excellent communication and interpersonal skills to assist non-technical users.
Strong problem-solving skills and a proactive approach to troubleshooting.
Ability to multitask and manage time effectively in a fast-paced environment.
Company InformationRegistration No. 1275784-T#J-18808-Ljbffr