It Support Specialist

Job Scope:- Managing manage service client help desk tickets & prioritize according to SLA and severity.- Recognize and escalate complex issues.- Server setup and configuration - RAID, Windows Server OS, firmware upgrade.- Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.- Laptop/Desktop configuration - Domain Join, Outlook configuration, Software installs.- Computer software and hardware troubleshooting.- Diagnose and repair minor network and server issues.- Employee onboarding (Account creation O365, in-house System, O365, AD,, etc.)- Reaching out to vendors for warranty claims.- Onsite visit manage service client maintenance support weekly or as needed.- Provide on-site support to handle various issues based on incoming customer incidents/requests.- Documenting and analyzing technical issues and customer interactionsRequired:- 2-3 years of corporate IT Help Desk experience- Experience providing hardware and software support primarily on Windows laptops/desktop- Experience working with Windows 7/10, Windows servers 2008-2019- Experience with ticketing systems and helpdesk processes