Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.JR52313 IT Technician, MSCJob Responsibilities:Work in a team that provide global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain high level of customer satisfaction.Monitor key factory metrics and respond to critical deviation to minimize impact to the factories.Build and improve Knowledge Base to enable timely resolution to the reported issues.Compile and analyze Incident/Service Request metrics to find opportunities to reduce Incidents and increase First Level Resolution Rate (FLRR).Participate in Continuous Improvement Projects (CIP) such as improving process or developing tools, software, or metrics for better efficiency.Requirements:Diploma in Information Technology or Computer Science or Engineering, Electronics, or with equivalent experience for MSC SpecialistHave good communication skill (verbal and written English).Customer oriented - strong advocate of positive customer experience.Possess good troubleshooting skill in understanding the reported issue and finding accurate resolution from Knowledge Base.Willing to work on 12 hours shift including night shift.Fresh graduate are encouraged to apply.About Micron Technology, Inc.We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich lifefor all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.To learn more, please visit micron.com/careersAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.To request assistance with the application process and/or for reasonable accommodations,please contact Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
