IT Technical Support at Weike Gaming Technology (Malaysia) Sdn BhdOur client "Weike Gaming Technology (Malaysia) Sdn Bhd" is seeking IT Technical Support to join their company!
What you'll be doing?
Responsible for all level 1 onsite corrective and preventive services assigned territories & assigned schedule.
Ensure customer satisfaction with company's after sales service by prioritizing issues based on severity and key customers.
Responsible for Footprints tickets creation / updates.
To guide/assist customer in resolving their issue via knowledge DB.
Ensure that issues are handled within the agreed service level agreement timeframe.
Accountable for Sabah team's spare inventory.
Issuance of service report.
Consolidate service reports for spare parts charging.
Initiate recommendations for manpower requirements / deficiency to fulfill business needs.
Communicates effectively with clients to identify needs.
Guide juniors in corrective & preventive services.
Who are they looking for?
At least 4 - 6 years of professional experience in technical issue management in Systems and Consumer product.
Minimum Qualifications: Diploma in Electronics/Computer Engineering or equivalent.
Possess own transport.
Working experience in technical support.
High level of self-discipline for remote work arrangements.
Excellent communication skills to coordinate with support L1 and L2 support teams in Malaysia KL and Singapore office.
Good command of English and Mandarin.
Working Hour:
5 days work week.
Ready to join this role?
Apply now to submit your resume with date of availability and expected salary to us!
Your application will include the following questions:
Which of the following types of qualifications do you have?
Which of the following statements best describes your right to work in Malaysia?
How many years' experience do you have as an Information Technology Technical Support Role?
What's your expected monthly basic salary?
Do you possess or have access to your own transportation?
How much notice are you required to give your current employer?#J-18808-Ljbffr