The June 2024 Contact Centre Coaching PRO course is delivered online on the 12th, 13th and 14th of June between 09:00 and 12:00 AEST each day (9 hours of total training).
Pricing:$797.00 AUD ex GST
Are you looking to gain improvements in your contact centre performance and improve employee engagement in the process?
Yes, both are possible!
Effective coaching is the key to ensuring your contact centre employees are working at their best, but most Team Leaders moved into their role directly from being on the phones and have never been taught the skills on how, and what to coach.
A Team Leader who is not coaching effectively can be detrimental to the culture and performance of your contact centre.
The Contact Centre Coaching PRO June 2024 course teaches your Team Leaders/Managerspremium skills to manage, support and coach frontline employees in a contact centreto achieve sustained, long-term cultural and operational excellence by establishing a strong and effective coaching culture.
Whether you have a small or large contact centre, the coaching process and behaviours taught to your Team Leaders in this course will ensure they are equipped with the skills to have effective coaching conversations that drive results – helping both your Team Leaders and your employees.
So if your contact centre needs a cultural shift to improve performance based on sound coaching practices, this course is designed to make it happen!
Contact Centre Coaching PRO Course Fast Facts:3 x 3-Hour modules (9 hours in total) so it's easy to schedule and will minimise any impact to your operations.
The course is suitable for any leader in a contact centre who is responsible for providing feedback, coaching and influencing performance improvement for frontline agents.
The premium coaching skills & methodologies can be applied in any contact centre.
All sessions are delivered live & online with high engagement (learn and laugh!)
with plenty of time to learn, apply and practice the skills taught.
Designed and facilitated personally by contact centre industry expert Simon Blair.
Optimised for online learningThis course has been specifically adapted to be delivered online via Zoom with trainee engagement and learning outcomes enhanced by the short bursts of interactive and engaging development methods.
Who should do this course?The Contact Centre Coaching Professionals June 2024 course has been designed for any employee who has responsibilities for feedback, coaching and influencing performance improvement for frontline agents/employees.
The facilitated online training will equip participants with feedback and coaching best practices with a focus on 'strengths-based coaching', which teaches them how to identify, highlight and leverage the key strengths of each individual being coached.
On completing the course and demonstrating the ability to execute the coaching method taught in various contexts, participants will receive an ACXPA Certified Contact Centre Coach Accreditation in recognition of their newfound coaching skills!
Session Schedule:Session 1 – Wednesday, 12th June, 09:00 to 12:00 AEST
Session 2 – Thursday, 13th June, 09:00 to 12:00 AEST
Session 3 – Friday, 14th June, 09:00 to 12:00 AEST
Pricing and Payment OptionsThe Contact Centre Coaching PRO June 2024 course is$797 AUD per person ex GSTfor the entire 9 hours of online facilitated learning (3 x 3-hour sessions).
Tickets can be purchased using a credit card at the top of this page, or you can request an invoice at checkout.
Available DiscountsSave 15% when booking fortwo or more employeesin the same transaction.
ACXPA Members save 25% off all CX Skills courses for 12 months.#J-18808-Ljbffr