Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.
We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.
Job DescriptionThe Global Customer Service Junior Analyst is responsible to create, maintain, and troubleshoot GfK POS reports, and to ensure GfK data and reports are delivered within stipulated time to the designated destination correctly with high accuracy in terms of data format and quality, based on client subscriptions. All tasks are done in accordance to definitions within the GfK Process House.
This role mainly supports Middle East countries; working in shift hours and a Sunday to Thursday workweek is needed from time to time.
You will...Create reporting templates in the system based on requirements provided by the commercial team. Perform maintenance and troubleshooting when there are report and data issues.
Understand all interconnected parts between data, reporting system, and delivery systems to troubleshoot issues.
Ensure all reports are delivered in high quality and on time. Monitor report generation status and resolve any issues that might occur during this process.
Communicate with stakeholders in the local and regional commercial team on topics regarding reporting and delivery.
Hold discussions with the international team to resolve issues from reporting and delivery systems.
Handle all Jira tickets and ensure all tickets are complete with high quality and within the approved SLA. Provide solutions and support on reporting-related issues, requests, or queries raised by stakeholders through Jira.
Participate fully in delegated minor/major ad hoc projects.
Set up, modify, and troubleshoot GfK's complex online reporting tool.
Post-process reports by running automation tools.
Blast memos to external clients on issues about delivery and change of data.
Liaise with other teams within GSCs and regional & global teams for issues impacting data quality and delivery timeliness.
Perform any work-related tasks as assigned by immediate superior.
Assist the commercial team in preparing client presentations by analyzing what is needed in the presentations and updating charts with the latest data & analysis.
You have...Diploma/Degree level in IT, Computer Science, Mathematics, Statistics, or any other related fields.
Advanced computer literacy, especially in the areas of Microsoft Word, Excel, and PowerPoint.
Very good command of English, both spoken and written. Knowledge of other languages will be an added advantage.
Basic concept of working with databases.
Sound analytical skills and the ability to interpret research data accurately.
Ability to work with tight deadlines and willingness to work extra hours to fulfill client requests.
High attention to detail, able to spot the tiniest elements within a large dataset.
Good communication and relationship-building skills (internal, external, and cross-cultural).
Good time management skills, ability to work independently without constant supervision.
Able to prioritize work and multitask, able to think rationally under pressure.
Business goal-oriented and ability to work effectively with fellow colleagues and line manager. Value the importance of accuracy and have high attention to detail while executing daily tasks.
Willingness to work in shift hours and a Sunday to Thursday workweek is highly desired.
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.
We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.
We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.
At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!
GfK is the unparalleled, always-on, AI-powered intelligence platform and consulting service for the consumer products industry, globally.
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