About the RoleThe SwiftRef Operations team is responsible for performing, gathering and validating various payment information of financial institutions across the world through direct contact or any other reliable sources.
This data is then used for publication in the SwiftRef directories.We are a dynamic group looking to continuously improve the customer experience of our services by meeting and anticipating the client needs.
Great team spirit, customer centricity and continuous improvement (CI) mindset are key elements you need, to fit in the team.
In this context, we are looking for a dynamic candidate to reinforce our Customer Operations team!What to expect:Data collection and validation process to feed our central SwiftRef databaseData management to build reference data through various sourcesManage customer queries pertaining to discrepancy in reference dataEnsure data collected from financial institutions is entered correctly in SwiftRef database and that the data is updated on a regular basisWhat will make you successful:2-3 years of relevant experience is required for this positionStrong communication skills and customer orientation, able to establish and maintain collaborative and supportive interpersonal relationships with internal and external customersAble to communicate fluently in English, other languages will be an added advantage for youKnowledge about cross border payments is keyKnowledge of inbound and outbound payment processes including MT messagesGood understanding of business/ finance administrationFrequent project work on data enhancementsHas knowledge in Salesforce, JiraEnsuring that relevant information is delivered in an accurate and timely mannerDynamic, motivated, flexible, structured and well organizedStress resistance and ability to work independently are requiredSelf-driven, wanting to make things happenTeam player, who shares problems and solutions, pro-actively offers to help othersWhat we offerWe put you in control of careerWe give you a competitive packageWe help you perform at your bestWe help you make a differenceWe give you the freedom to be yourselfWe give you the freedom to be yourself.
We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world.
An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.