-Determine and define project scope and objectives.
-Predict resources needed to reach objectives and manage resources in an effective and efficient manner.
-Develop and manage detailed project schedule and work plan.
-Ensure that projects are delivered on-time, within scope and within budget.
-Delegate project tasks based on members' individual strengths, skill sets and experience levels.
-Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
-Utilize industry best practices, techniques, and standards throughout entire project execution.
-Perform risk management to minimize project risks.
-Measure project performance to identify areas for improvement.
-Coordinate internal resources and third parties/vendors for the flawless execution of projects.
-Manage the relationship with the client and all stakeholders.
-Establish and maintain relationships with third parties/vendors.
-Create and maintain comprehensive project documentation.
-Perform other related duties as assigned.
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; Requirements:-
-University degree in Computer Science, IT or equivalent.
-At least 1-2 years of project management and related experience.
-PMP / PRINCE II certification is a plus.
-Solid technical background, with understanding or hands-on experience in software development and web technologies.
-Project experience in Contact Center Solution Implementation is an advantage.
-Ability to prioritize tasks and work well under pressure; self-motivated and well-organized
-Proven ability to solve problems creatively.
-Strong familiarity with project management software tools, methodologies, and best practices.
-Strong leadership skills, analytic skills, conflict management skills, collaborative skills, organizational skills, as well as critical thinking skills.
-Proven ability to complete projects according to outlined scope, budget, and timeline.
-Excellent client-facing and internal communication skills.
-Excellent written and verbal communication skills.
-Willing to travel.
-Applicants should be Malaysian citizens or hold relevant residence status.