Junior, Technical Support Engineer (Server/Storage)

What you'll achieve As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.You will:• Solve complex problems for customers and be on top of ambitious expectations• Partner closely with customers while communicating proactively regarding overall progress of queries• Exhibit first-class customer service• Drive operational excellence through quality closures and efficient management of issues• Have the opportunity to mentor and coach other team membersTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements• Fresh graduates from Bachelors Degree in IT, Computer Science, Software/Hardware, Networking or any related background• World-class customer service, phone etiquette and work ethic• Ability to excel under pressure• Strong problem-solving and trouble-shooting skills using operational and diagnostic proceduresDesirable Requirements• Experience with job-associated databases or software• Able to work in shift hours/public holidays