Serve as the primary point of contact for key accounts, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.Develop and maintain strong relationships with partners to foster trust and loyalty.Collaborate with partners to facilitate new service launches and testing.Work closely with IT teams and respective service owners to handle partners' requests and ensure timely delivery of services.Troubleshoot issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.Maintain effective communication with partners to keep them informed of project statuses and updates.Prepare and deliver monthly revenue reports to partners, ensuring accuracy and timeliness.Monitor and verify all partners' reports to ensure they are up to date and error-free.Generate regular and ad-hoc reports as required by management and partners.Work in conjunction with the accounts department to manage partners' invoices and payments.Ensure all financial transactions with partners are accurate, timely, and compliant with company policies.Establish and maintain good relationships with mobile operators to facilitate smoother service launches and effective complaints monitoring.Address any issues or concerns raised by mobile operators promptly and efficiently.Identify opportunities for process improvements and implement best practices to enhance service delivery.Stay updated with industry trends and developments to provide innovative solutions to partners.Qualifications: Bachelor's degree in Business Administration, Marketing, IT, or a related field.Proven experience in account management, customer service, or a related role.Strong communication, negotiation, and interpersonal skills.Ability to work collaboratively with cross-functional teams.Detail-oriented with strong analytical and problem-solving skills.Customer-focused mindset.Strong organizational and time management skills.Ability to handle multiple tasks and meet deadlines.Proactive and self-motivated with a commitment to continuous improvement.Multi-tasking capabilities and ability to prioritise your workload.Good written and verbal communication.