Key Account Manager

Role Facilitate communications between the company and our customers to help ensure that customers get the most out of our products, remain satisfied, and stay loyal to the company. Essentially, make sure that the entire business and partners are working in alignment with expectations set across the whole of Malaysia. 
The successful candidate is someone who needs to be able to address complex issues in a customer-centric way, analyze customer data, build strong relationships with customers and team members, and have a deep understanding of the customer journey and different customer success methodologies. 
Responsibilities Main Contact-point to clients and partners, responsible for helping them achieve their desired outcomes. Constantly be in-touch with the company's latest news and cross functional updates in communications between departments of Marketing, Customer Service, R&D etc. Onboard new customers and help them get started with the product (Value, Feature, Price, and Technical knowledge etc.) Assist existing customers with the company's ongoing initiatives (Promotional campaigns, programme incentives, customer support, upsell potential etc.) Conduct review and generate monthly reports on inventory balance from the customer's storehouse backed with onsite inspection. Lead the Servicing team for any malfunction incidents from end users on standby mode.  Expand customer base and newer markets overseas to help increase the company's footprint.  Ad hocs from other departments.  Requirements:
3 - 5 years of work experience with proven track record of customer success 5.5 working days required. Excellent communication skill demonstrated with proven track record of dealing with different groups of  Strong language fluency in English, Malay and Mandarin is a must Cantonese speaking is an added advantage Self-motivated, proactive and entrepreneurial spirit is highly preferred. Critical thinking and problem-solving in difficulty is needed.
Interested candidates please submit your application through Jobstore.com