We are hiring for Player Support Executive, Team Lead and Tier-1.
Team Lead: 1 person
Tier-1: 2 persons
Your responsibilities will be as below:
Tier-1 ResponsibilitiesProviding customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
Handling multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
Identifying, correcting, and advising on technical issues in the customer's computer, mobile app, and/or video game console.
Identifying trends in customer problems and providing clear feedback/inputs to the team members based on independent testing.
Team Lead ResponsibilitiesManaging the day-to-day activities of the team.
Motivating the team to achieve organizational goals.
Delegating tasks to team members.
Conducting training of team members to maximize their potential.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Conducting quarterly performance reviews.
Contributing to the growth of the company through a successful team.
Creating a pleasant working environment that inspires the team.
QualificationsProficient in both verbal and written communication skills in Japanese (Kanji) and English.
Ability to communicate in Japanese via email/chat/phone (required to liaise with Native Japanese-speaking customers).
Ability to deliver excellent customer service quality utilizing soft skills.
Able to understand games from a gamer's perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.
Ability to solve and analyze information accurately with appropriate speed and guidelines.
Team player.
Those with strong interest in games are preferred.
BenefitsOpportunities for promotion
Casual (e.g.
T-shirts)
Medical
Regular hours, Mondays - Fridays#J-18808-Ljbffr