L2 Core & Cards Support Team Lead (AS400, Silverlake), GIPSLocation: Kuala Lumpur, Wilayah Persekutuan, MY, 59200
Company: UOB Innovation Hub 2 Sdn. Bhd.
About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.
About the DepartmentTheTechnology and Operationsfunction is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Job ResponsibilitiesProvide application support to various business users.
Attend to business queries and business requests promptly.
Follow through the business requests to a proper closure.
Work on timely resolution for reported incidents to meet service level targets, including failures & queries reported by business users and technical staff; event alerts automatically detected by event monitoring tools.
Perform root cause analysis to identify permanent solutions to prevent recurring incidents and minimize the impact of unavoidable incidents.
Ensure all incidents and problems are proactively managed, prioritizing numerous issues of varying severity and escalating issues as appropriate to necessary teams and management.
Collaborate with the development team in identifying resolutions and transitioning releases into the production environment.
Adopt standard Incident and Problem Management workflow and processes, including timely ticket, defect, and incident logging, as well as proper change management processes and quality issue/impact communications.
Participate in DR/BCM activities or infrastructure-related upgrades.
Responsible for capacity management, monitoring & analyzing current performance and capacity data, and forecasting the capacity required by the applications ahead.
Aside from day-to-day support duties, undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed.
Job RequirementsBachelor's degree in Computer Science or Engineering.
Minimum 5 years of experience in the IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
Sound understanding of ITIL, SDLC.
Good and assertive communicator in speaking & writing.
Good analytic and problem-solving skills.
Able to work in a fast-paced, team-oriented environment and be available during weekends or off business hours.
Experience in L2 or L3 production support.
Business knowledge background of either Core Banking or Cards.
Technology knowledge background of either Open System or AS400.
Willing to work on shifts.
Good to Have:
Knowledge of monitoring, log analytics, automation tools, e.g., Geneos, Splunk, Ansible, Grafana, Elastic Search, etc.
Be a part of UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements, and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.#J-18808-Ljbffr