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Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services.
Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products.
And a wide range of products and solutions, including internationally authoritative software testing qualification training, for a wide range of services in the fields of high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.
For more information, please visit www.beyondsoft.com
RESPONSIBILITIESAssist with the NOC L1 escalations at OS level and some application levels.
Maintenance and implementation of remediations for Security, Operating systems, and Databases.
Evaluate Group Policies and implement as directed RCA for OS related incidents.
Escalation to vendors like Microsoft and others for detailed RCAs.
Patching on complex systems, clusters, Linux servers.
Ensure the Azure VM backup regime is maintained.
QUALIFICATIONSBachelor's degree in Computer Science, Information Technology, or a related field.
Minimum 5 years in IT support or a similar role, preferably in a banking or financial services environment is an advantage.
Familiar with banking applications like Core banking, payments, treasury, fraud/compliance, and parameter management is an advantage.
Experience in Cloud platform operation, Windows or Linux server operation support, network protocols, and databases.
Strong understanding and application of ITIL principles and frameworks.
Familiarity with ticketing systems and IT Service Management (ITSM) workflows.
Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills.#J-18808-Ljbffr