Lead Product Support Engineer

We are looking for an experienced Product Technical Support Engineer to join our Product Support Team.Reporting to the Service Delivery Manager, you will be responsible for managing the helpdesk by rightly assigning the tickets to the team and monitoring closure as per SLA.
To be considered for this rewarding opportunity, you will have:
At least 6 years in technical support and helpdesk.
Excellent problem-solving, coordination, and interpersonal skills driving to results and deliveries.
Ability to provide leadership in customer service and customer communication.
Target-focused and result-driven.
Effective written and verbal communication skills.
Ability to work under time constraints to ensure deadlines are met.
About ADP:ADP is the global HCM (human capital management) provider.
We have over 64,000 Associates globally supporting more than 1 million clients.
ADP is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr