Lead Servicenow Developer

SWIFT SUPPORT SERVICES MALAYSIA SDN. BHD. 4.1 19 reviews · View all jobs
Business/Systems Analysts (Information & Communication Technology)
Full time
About the Role
To provide technical/business leadership in the translation of customer requirements into technical specifications for large size/complexity/system risk projects ensuring customers' business problems are solved. To contribute to the divisional strategy by integrating a broad range of ideas regarding systems requirements and business needs.
If you are a collaborative team player, with a drive for excellence, someone who appreciates the challenges and dynamism of working in technology, and you have the curiosity, skills and customer focus to help us innovate, then we want to talk to you.
What to Expect:
Lead and plan the definition, analysis, validation, and maintenance of functional requirements for large size/complexity/system risk projects by working in close liaison with customers and other divisions and in line with evolving business requirements.
Validate proposed solutions to technical and/or business problems in relation to current and future business environment, reconciling business requirements with technical solutions.
Provide highly technical or relevant business knowledge during all phases of the development and resolve unique and complex business problems, recognizing technical constraints.
Produce and maintain conceptual models (data and functional) in accordance with the adopted methodology.
Conduct presentations on system enhancements and/or alternatives. Approve and conduct training session on system solutions.
Understand technological trends in own area of responsibility and apply this knowledge to bring solutions to the customers.
Lead and plan the business process redesign and documentation as needed for new technology.
Interface with application software development and other users as appropriate to explain solutions.
May in line with established procedures, organize, co-ordinate and control the recurring output of one or several teams of specialists in the area. May be consulted on people- and department management issues. Assist less senior team members in resolving problems.
May support business users on deployed/live systems.
What will make you successful?
Background:A university degree in Information Technology, Computer Science or Engineering, Electronic Engineering, or other relevant degree with minimum 10 years of working experience (minimum 6 years relevant experience).
Domain exposure:Internal System / Commercial Solutions.
Takes Accountability for Delivering Results:Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
Demonstrates Operational Excellence:Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction.
Expands knowledge:Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organisation capability and gain business advantage.
Business Understanding and Commercial Sense:Applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.
Builds and reinforces customer relationships:Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.
Leads with a team focus:Forms and mobilises teams; contributes to team effectiveness through people management or professional leadership; respects diversity and encourages others to do so; provides motivational opportunities and recognises differences in team member contributions; serves as a role model by living SWIFT values.
Communicates effectively:Communicates effectively across a wide range of practical or theoretical issues; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives, and business situations; acknowledges and respects other views.
For more info about the role, via LinkedIn you may reach out to the following persons:
Zakir Hossain - Regional Head of Talent Acquisition, Asia Pacific – Recruiter for this role.
What we offer:
We put you in control of your career.
We give you a competitive package.
We help you perform at your best.
We help you make a difference.
We give you the freedom to be yourself.
We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.
SWIFT is a global member-owned cooperative and the world's leading provider of secure financial messaging services.
We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and regulatory compliance.
Our messaging platform, products and services connect more than 11,000 banking and securities organizations, market infrastructures and corporate customers in more than 200 countries and territories.
SWIFT also brings the financial community together - at global, regional and local levels - to shape market practice, define standards and debate issues of mutual interest or concern.
A strong and growing presence across APAC.
SWIFT has been in Asia Pacific for over 30 years, starting in Hong Kong and Singapore. Many regional offices have been opened in recent years, growing SWIFT's APAC community and expanding the international culture of the company.
Opened in 2013, SWIFT's largest APAC office in Kuala Lumpur has increased SWIFT's presence in the Asia Pacific markets and ensured that our global membership can benefit from the economic growth, innovation and resources emerging from this part of the world.
Discover SWIFT careers:www.swift.com/careers
Passionate about innovation, security, and the future of the financial services.
Our people are change-makers. Across disciplines, SWIFT staff drive for excellence and appreciate the challenges and opportunities of a high-tech work environment. Curiosity and passion are rewarded with unique training and career mobility within the company.
SWIFT's vision, mission and values:https://www.swift.com/about-us/vision_mission-values
Information Security at SWIFT:https://www.swift.com/about-us/discover-swift/information-security
Making a difference in our community.
Working with financial communities across the globe is a privilege as well as a responsibility. To this end, we integrate social, environmental and ethical concerns into our operational strategy.
SWIFT APAC has focused on mental health awareness, office sustainability practices, and community outreach with Forest Research Institute of Malaysia and the Red Cross. Most recently, the team raised funds, sourced school supplies and helped build a classroom for the Tan Hope Kindergarten in Vietnam.
SWIFT Corporate Social Responsibility:https://www.swift.com/about-us/corporate-social-responsibility
Perks and benefits include Medical, Education support, Dental, Parking, Vision, Flexible benefits, Health check benefit, Work from home options.
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