**Job Title:** Live Chat Associate
**Company:** Media Prima Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 4 years
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**Job Description:**
Media Prima Berhad is seeking a proactive and reliable Live Chat Associate to join our dynamic team in George Town, Penang. This part-time position is ideal for individuals who are adaptable and possess strong communication skills, as you will be responsible for engaging with our clients and audience through live chat platforms. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, we want to hear from you!
**Primary Responsibilities:**
- **Customer Interaction:** Engage with customers via live chat to provide timely responses to inquiries, resolve issues, and recommend suitable products and services. Aim to enhance overall customer satisfaction.
- **Issue Resolution:** Identify customer needs effectively and offer tailored solutions by troubleshooting issues and navigating complex situations while maintaining a professional demeanor. Follow up to ensure resolution and customer satisfaction.
- **Product Knowledge:** Maintain comprehensive knowledge of the company's products, services, and ongoing promotions to ensure accurate and helpful interaction with customers.
- **Data Entry:** Accurately log conversations and maintain detailed records of customer interactions, inquiries, feedback, and requests in the company's database.
- **Sales Support:** Utilize persuasion techniques to encourage purchases and sign-ups during chat interactions. Meet or exceed KPIs and sales targets set by management.
- **Feedback Collection:** Gather customer feedback and insights regarding the services provided to help inform product and service improvements.
- **Collaboration:** Work closely with other departments, including Marketing and Customer Service teams, to ensure a cohesive approach to customer engagement strategies and issue resolution.
- **Continuous Learning:** Stay informed about industry trends and shifts in customer behavior by participating in training sessions and workshops to enhance skills and knowledge base continuously.
- **Performance Monitoring:** Analyze personal performance and adapt strategies accordingly, seeking guidance as necessary from supervisors.
**Requirements:**
- **Education:** A minimum of a diploma in any field related to customer service, communications, or business administration.
- **Experience:** At least 4 years of experience in customer service, live chat support, or a related role.
- **Personality Traits:**
- **Adaptable:** Ability to adjust to new challenges and environments efficiently.
- **Reliable:** A strong sense of responsibility to provide consistent support and services to customers.
- **Soft Skills:**
- **Persuasion:** Capable of influencing customer decisions through effective communication techniques.
- **Strategic Planning:** Ability to plan and execute customer engagement strategies that align with both immediate and long-term business goals.
- **Technical Skills:** Proficiency in using live chat software, customer relationship management (CRM) systems, and Microsoft Office Suite.
- **Language Proficiency:** Strong command of English; proficiency in Malay or Mandarin is a plus.
**Benefits:**
- Company equipment provided for work efficiency.
- Profit-sharing opportunities based on performance.
- Employee discounts on company products and services.
**Working Environment:**
Join a stimulating work environment that values collaboration, innovation, and continuous learning. At Media Prima Berhad, you will be encouraged to adapt and evolve with the rapidly changing media landscape, ensuring that you always stay ahead in your career.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Media Prima Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are interested in this exciting opportunity and meet the above qualifications, we invite you to apply and become a part of our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
