**Job Title:** Live Chat Officer
**Company:** Kossan Rubber Industries Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Overview:**
Kossan Rubber Industries Berhad is seeking an enthusiastic and dedicated Live Chat Officer to join our dynamic team in George Town, Penang. This part-time position offers an exciting opportunity for entry-level professionals who thrive in fast-paced environments and are eager to contribute to an innovative company committed to excellence in the rubber manufacturing industry. As a Live Chat Officer, you will play a vital role in providing exceptional customer service via live chat, ensuring customer satisfaction and fostering a positive experience with our brand.
**Key Responsibilities:**
- **Customer Engagement:** Respond promptly and courteously to customer inquiries and concerns via live chat. Utilize effective communication skills to ensure all customer interactions are positive and helpful.
- **Product Knowledge:** Maintain up-to-date knowledge of Kossan's products, services, and promotions to provide accurate information and solutions. Encourage customers to explore our diverse range of offerings.
- **Issue Resolution:** Effectively diagnose customer issues and provide timely resolutions. Escalate complex issues to appropriate departments while maintaining communication with customers throughout the process.
- **Feedback Collection:** Gather customer feedback and insights during interactions. Share valuable information with the team to help identify trends and improve service delivery.
- **Collaboration:** Work closely with team members to foster a cooperative and innovative environment. Share ideas and best practices to enhance customer service processes.
- **Reporting:** Maintain records of customer interactions and transactions in the company's CRM system. Prepare and submit weekly reports to track performance metrics and customer satisfaction levels.
- **Continuous Learning:** Engage in ongoing training and development activities to improve product knowledge and customer service skills. Be proactive in self-development and staying informed about industry trends.
**Requirements:**
- **Education:** Minimum of a high school diploma; relevant qualifications in business, communications, or a related field is preferred.
- **Experience:** At least 1 year of experience in customer service or a related role, preferably in an online or live chat environment.
- **Skill Set:**
- **Energetic and Resourceful:** Possess a proactive attitude with the ability to think on your feet and adapt to new challenges.
- **Soft Skills:** Demonstrate strong innovation skills to enhance customer interactions, and a cooperative spirit to work effectively as part of a team.
- **Communication Skills:** Excellent verbal and written communication skills are essential. Ability to communicate clearly and professionally with customers.
- **Technical Proficiency:** Familiarity with live chat software, CRM systems, and basic computer applications is preferred. A willingness to learn new tools and technologies is essential.
**Benefits:**
- Life Insurance
- Paid Sick Leave
- Employee Discounts on Kossan products
- Flexible work hours for a healthy work-life balance
**Working Environment:**
At Kossan Rubber Industries Berhad, we prioritize employee well-being and promote a healthy work-life balance. Our workplace is designed to foster growth, cooperation, and innovation, ensuring every team member feels valued and supported.
**Application Deadline:** October 6, 2024
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**Equal Opportunity Statement:**
Kossan Rubber Industries Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, and we ensure that all employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status.
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If you're a resourceful individual with a passion for customer service and want to be part of a vibrant team, we would love to hear from you! Please submit your application along with your resume by the deadline above.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
