Live Chat Officer - Remote Work

Job Description:

Top Glove Corporation Berhad is seeking a motivated and driven Live Chat Officer to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home. As a Live Chat Officer, you will be responsible for providing excellent customer service and support through our online chat platform.

Responsibilities:
- Respond to customer inquiries and provide assistance in a timely and professional manner
- Resolve customer issues and complaints with a focus on customer satisfaction
- Maintain a high level of accuracy and attention to detail in all interactions
- Collaborate with other team members to ensure a seamless customer experience
- Manage multiple chat conversations simultaneously while maintaining quality and efficiency
- Utilize problem-solving skills to address customer needs and concerns
- Keep detailed records of customer interactions and transactions

Requirements:
- Minimum of 3 years of experience in customer service or a related field
- Excellent communication skills, both written and verbal
- Strong attention to detail and the ability to multitask effectively
- Experience with live chat platforms and customer service software is a plus
- Ability to work independently and as part of a team
- People management skills to handle difficult customer situations with professionalism
- Motivated and driven to exceed customer expectations

Personality Traits:
- Motivated
- Driven

Soft Skills:
- Attention to detail
- People management

Benefits:
- Free food
- Travel & spending expenses
- Retirement plan

Working Environment:
At Top Glove Corporation Berhad, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and collaboration among our team members to drive success and growth.

Deadline to Apply:
September 13, 2024

Equal Opportunity Statement:
Top Glove Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.