Client Service Representative - Remote Work

Job Description:

Maxis Berhad is seeking a motivated and energetic Client Service Representative to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home. As an entry-level role, no prior experience is required, making it a great opportunity for individuals looking to kickstart their career in customer service.

Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Address client inquiries, resolve issues, and escalate complex cases to the appropriate team members
- Build and maintain strong relationships with clients to ensure their satisfaction and loyalty
- Collaborate with internal teams to ensure timely and accurate resolution of client issues
- Keep detailed records of client interactions and transactions
- Stay up-to-date on company products and services to effectively assist clients
- Meet or exceed performance goals and targets set by the company

Requirements:
- Energetic and adaptable personality
- Strong people management and persuasion skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and CRM software
- High school diploma or equivalent
- Must have a reliable internet connection and a quiet workspace
- Must be available to work flexible hours, including evenings and weekends

Benefits:
- Gym membership
- Retirement plan
- Free accommodation for remote work
- Opportunities for growth and advancement within the company

Working Environment:
At Maxis Berhad, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a collaborative and supportive work environment where employees can thrive and reach their full potential.

Deadline to Apply:
Please submit your application by September 16, 2024.

Equal Opportunity Statement:
Maxis Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.