Analyst - Customer Service & Order Management

Overview Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life.
Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels.
In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers.
Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers' needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.
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Responsibilities This person will be responsible for overall sales administration functions for:Entire Spare Part Order Process Management (OTC)Process and coordinate RMA requestsService Support and Logistics as Back Office FunctionEssential Functions:Order Management, mainly on RMA requests and coordinate refurbishment ordersOverall order process management (SAP & SFDC)Support on Booking and Revenue ReportingAlign with Finance and Selling EntityLogisticsPrepare shipping documentsCoordinate global shipments Qualifications Knowledge, Skills and Abilities:Experience in sales operations related jobsMicrosoft Office (Excel, Word, Powerpoint, etc)Experience of operating SAP and CRM (SFDC and BESS)Fluency in English; reading/writing and oral communicationEducational Requirements:Bachelor degree in related disciplineMinimum 2 years of relevant working experience