Job Description:
YTL Corporation Berhad is seeking a passionate and motivated Live Chat Officer to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home. As a Live Chat Officer, you will be responsible for providing excellent customer service and support through our online chat platform.
Responsibilities:
- Engage with customers in real-time through our live chat platform
- Answer customer inquiries and provide solutions to their problems
- Assist customers with product information, pricing, and ordering
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with other team members to ensure a seamless customer experience
- Maintain accurate records of customer interactions and transactions
- Meet and exceed performance targets for response times and customer satisfaction
Requirements:
- 3 years of experience in customer service or a related field
- Strong communication skills and the ability to effectively communicate with customers
- Excellent persuasion skills and the ability to influence customer behavior
- Attention to detail and the ability to multitask in a fast-paced environment
- Ability to work independently and as part of a team
- Proficiency in using online chat platforms and customer service software
- High school diploma or equivalent
Personality Traits:
- Passionate about providing exceptional customer service
- Motivated to succeed and exceed performance targets
Soft Skills:
- Persuasion skills to effectively communicate with customers
- Attention to detail to ensure accurate and thorough customer interactions
Benefits:
- Free accommodation for remote work
- Life insurance coverage
- Relocation allowance for eligible candidates
Working Environment:
At YTL Corporation Berhad, we support our employees in their personal and professional development. We provide a positive and inclusive work environment where employees can thrive and grow in their careers.
Equal Opportunity Statement:
YTL Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: ********
Join our team as a Live Chat Officer and help us deliver exceptional customer service to our clients. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
